CANADA/TECHNOLOGY - Step #1: Call Rogers to complain about your internet bill (The number is 1-888-ROGERS1 / 1-888-764-3771).
Step #2. Complain about overcharges or billing errors on your bill, mention the fact that you've been a customer for 2 or more years. ie. I've been a customer for over 5 years.
Step #3. Don't let them talk you into taking an upgrade to your plan. Ask about going to a lower plan because you're thinking about cutting back to save money.
Step #4. When the customer service rep offers you a $10 off or 20% off for a year (but you have to lock in your account for a year) pretend to think about it a moment before taking it.
In theory people could try this with other services, not just Rogers Internet. ie. Bell Canada, Telus and other large telecommunications companies. They don't want you to start shopping around for a cheaper service so its better for them to offer you a discount in an effort to get you to stay around for the next year.
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