tag:blogger.com,1999:blog-2766095785749538078.post9184987311994448197..comments2023-10-03T04:57:26.124-07:00Comments on LILITH NEWS: The Call Centre of the Future... on your SmartPhoneCMhttp://www.blogger.com/profile/10466716759836529168noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-2766095785749538078.post-42291886938342439392010-05-19T17:45:42.954-07:002010-05-19T17:45:42.954-07:00Quality customer service is defined as meeting or ...Quality customer service is defined as meeting or exceeding the customer's expectation when resolving their issue and standing behind your product or service after the sale. The concept behind the "under promise/over deliver" idea is not new, but not practiced nearly enough when it comes to managing customer expectations.<br /><br />For service to be truly amazing in the eyes of the customer, your service organization needs to empower its team members to act within the best interests of the customer first and the company second. In order for this to happen, your management team needs to establish guidelines and metrics to help the customer service representative feel they can make decisions on their own to do what is best for the customer.<br /><br />Gravity Gardener<br />http://gravitygarden.com/build-customer-loyalty/Gravity Gardenerhttps://www.blogger.com/profile/16276683127937546663noreply@blogger.com